100 lines
3.9 KiB
Markdown
100 lines
3.9 KiB
Markdown
# User Handbook - Troubleshooting
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## Vulkan initialization error
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- Ensure you have the latest drivers
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- Uninstall old drivers, for Windows you can use [Display Driver Uninstaller](https://www.guru3d.com/download/display-driver-uninstaller-download/)
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- Change backend manually in the settings file (set it from `0` to `1` or viceversa).
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- Disconnect your second monitor, if any
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## This mod only works on an Emulator
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- Enable RNG seed
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- Set RNG seed to 0
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## Eden Fails to Launch and Does Not Leave Any Logs
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**Click [Here](https://evilperson1337.notion.site/Windows-Eden-Fails-to-Launch-and-Does-Not-Leave-Any-Logs-2b057c2edaf68156b640cf1ac549870a) for a version of this guide with images & visual elements.**
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### Error Details
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*Behavior*: Program appears not to launch or exits immediately without leaving any log entries.
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*Platform(s) Affected*:
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- **Windows**
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**Error Log Entries:**
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```
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None
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```
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**Example Error Message Entry in Windows Event Viewer**
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```
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Faulting application name: eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
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Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
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Exception code: 0xc0000005
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Fault offset: 0x0000000000014778
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Faulting process id: 0x2AF0
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Faulting application start time: 0x1DB7C30D2972402
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Faulting application path: C:\temp\Eden-Windows\eden.exe
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Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
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Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
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Faulting package full name:
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Faulting package-relative application ID:
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```
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---
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### Causes
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<aside>
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#### Issue 1: Missing C++ Redistributable
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*Eden requires the latest C++ redistributable from Microsoft in order to run. Like many other programs, it relies on aspects and libraries included in this runtime, without it - the program cannot run.*
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1. Download the [Latest C++ Redistributable](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022) from Microsoft for your machine.
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2. Double Click the downloaded executable file and wait for the software to install.
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3. Restart the computer.
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4. Launch Eden again, if the main window appears, you are good to go. If not, proceed to the next issue.
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</aside>
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<aside>
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#### Issue 2: Corrupted System Files
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*A corruption of necessary system files can cause odd behaviors when Eden tries to access them. It is a very rare case and you would likely see other programs misbehaving if this is what your issue is, but you can try if you have no other options.*
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1. Launch Eden to generate a crash.
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2. Confirm there are no logs created in the log directory.
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1. See the [How to Access Logs](./HowToAccessLogs.md) page for the log location if you need it.
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2. If there are any entries in here since you tried step 1, this is likely not your issue.
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3. Navigate to your *Windows Event Viewer* (Start Menu → **eventvwr.msc)**.
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4. Expand **Windows Logs** and select **Application.**
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5. Look for an entry with the Level of Error, and look for a message similar to the following
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```
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Faulting application name: Eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
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Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
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Exception code: 0xc0000005
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Fault offset: 0x0000000000014778
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Faulting process id: 0x2AF0
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Faulting application start time: 0x1DB7C30D2972402
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Faulting application path: C:\temp\Eden-Windows\Eden.exe
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Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
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Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
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Faulting package full name:
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Faulting package-relative application ID:
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```
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6. Run a Command Prompt terminal Window as Administrator.
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7. Enter the following command and wait for it to complete. It will take a while, just be patient and do other things while it completes.
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```
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DISM /Online /Cleanup-Image /RestoreHealth
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```
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8. Reboot your computer.
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9. Launch Eden and verify it is now working.
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</aside>
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